Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days from the date of purchase. To request a return, contact us at info@revewsalvage.org within this period. If 30 days have passed since your purchase, we generally cannot offer a full refund or exchange, except where required by applicable law.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. These conditions do not limit your rights concerning defective, damaged or incorrectly supplied goods.

Several types of goods are exempt from change-of-mind returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept change-of-mind returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items, except where required by applicable law:

Gift cards.
Downloadable software products.
Health and personal care items identified as non-returnable on their product pages before purchase.

To complete your return, we require a receipt or proof of purchase. Please contact us before sending your item so we can provide return instructions.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted:

Books with obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened.
Items not in their original condition, damaged or missing parts for reasons not due to our error.
Returns requested after the 30-day period that we have expressly agreed to accept.

We will explain any proposed deduction and the reason for it when notifying you of our decision. These deductions do not apply where prohibited by applicable law.

Refunds

Once your return is received, we will inspect it and email you our approval or rejection within 5 business days. If your refund is rejected or only partially approved, we will explain why.

If approved, we will submit your refund to your original payment method within 5 business days of approval. For card payments, please allow approximately 5–10 additional business days for the refund to appear, depending on your bank or card issuer. Other payment methods may have different processing times.

We cannot direct a payment refund to a different card or bank account.

Late or missing refunds

If you have not received your refund, first check your bank account again.

Then contact your credit card company or payment provider, as there may be a delay before the refund is officially posted.

Next, contact your bank. There is often some processing time before a refund appears.

If you have completed these steps and your refund has not arrived after the expected processing period, please contact us at info@revewsalvage.org . We will help you check its status.

Sale items

Only regular-priced items are eligible for change-of-mind refunds. Sale items are non-refundable for change of mind, provided this restriction was disclosed before purchase. This does not affect your rights if an item is defective, damaged, incorrectly supplied or otherwise eligible for a remedy under applicable law.

Exchanges

We replace items if they are defective or damaged, subject to availability and applicable law. Contact us at info@revewsalvage.org with your order details and a description of the issue before returning the item.

If a replacement is unavailable, we will explain the available refund options. Any right to a refund under applicable law remains unaffected.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of an eligible return. Once the returned item is received and approved, a gift certificate will be sent to you.

Gift credit is store credit, not a refund to a different payment method. Where a payment refund is issued, it will be returned to the original purchaser’s original payment method.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, any approved payment refund will be sent to the original purchaser’s original payment method.

Shipping returns

After contacting us for return instructions, send your product to:

JJ57+7F3 Meridian, Idaho, 83646

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by applicable law.

If we supply a return shipping label, we will disclose its cost before you agree to use it. That cost may be deducted from your refund. If you arrange and pay for return shipping yourself, we will not deduct an additional return shipping charge.

For defective, damaged or incorrectly supplied items, contact us first. We will arrange or cover reasonable return shipping costs where the issue is our responsibility or applicable law requires it.

The time it takes for an exchanged product to reach you may vary depending on your location. We will provide an estimated delivery timeframe when arranging the exchange.

For valuable items, consider using a trackable shipping service or purchasing shipping insurance. Keep your shipping receipt and tracking information until your return has been resolved.

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This policy does not exclude or limit any consumer rights that cannot be waived under applicable law.